Frequently asked questions

Yes, depending on the job. Some problems are best handled at home, especially Wi-Fi, printers, TVs and device setup. Workshop-style jobs can be collected and returned.

Primarily Frome, Bath, Bristol, Bradford-on-Avon, Corsham, Devizes, Glastonbury, Keynsham, though often wider Somerset. If you’re not sure, send your postcode and I’ll confirm.

Yes – Windows and macOS, as well as Linux. Plus iPhones/iPads and Android.

Often, yes. I work with plenty of systems, new and old. If you tell me what it is and what it’s doing (or not doing), I’ll let you know whether it’s something I can take on.

Definitely. I’ll explain the options and likely costs up front – and I’m happy to tell you when something isn’t worth doing.

I treat your data with care. If anything involves moving or backing up files, I’ll explain what’s happening and give you clear choices.

It depends on the job, but I’ll always explain costs before doing any work. Simple fixes are often quick, and upgrades are priced clearly as labour plus parts.

Sometimes. For certain software issues, remote help can be quicker and cheaper. If it’s suitable, I’ll suggest it.

Yes. I can help small businesses get set up with the basics – computers, Wi-Fi, printers, accounts and backups. Get in touch and I’ll suggest a sensible approach.

Some issues can be resolved quickly, while others take longer depending on parts or complexity. I’ll give you a realistic timeframe up front and keep you updated if anything changes.

Yes. I enjoy restoration and retro projects, from reviving older machines to building emulation setups for classic games.

Where possible, machines are reused or refurbished. If that’s not practical, they’re responsibly recycled. Secure data wiping is available on request.