Frequently asked questions

Yes, depending on the job. Some problems are best handled at home, especially things like Wi-Fi, printers, or full setup issues. Workshop-style jobs can be collected and returned.

Primarily Frome and the surrounding areas, though often wider Somerset. If you’re not sure, send your postcode and I’ll confirm.

I can help with many systems and platforms, new and old – just ask!

Definitely. I’ll explain the options and likely costs up front – and I’m happy to tell you when something isn’t worth doing.

I treat your data with care. If anything involves moving or backing up files, I’ll explain what’s happening and give you clear choices.

It depends on the job, but I’ll always explain costs before doing any work. Simple fixes are often inexpensive and upgrades are priced clearly as labour plus parts.

Sometimes. For certain software issues, remote help can be quicker and cheaper. If it’s suitable, I’ll suggest it.

I can assist with setting up new systems, networks and software for small businesses – just get in touch to discuss your needs.

Many issues can be resolved the same day. Others may take longer depending on parts or complexity. I’ll give you a realistic timeframe up front.

Yes. I enjoy restoration and retro projects, from reviving older machines to building emulation setups for classic games.

Where possible, machines are reused or refurbished. If that’s not practical, they’re responsibly recycled. Secure data wiping is available on request.